The Heartwood Health Advocate Model

Geriatric Care Management

• Assessment and care planning
• Help with issues around Alzheimer's disease and other dementias
• Education and counseling around care giving issues
• Long distance care giving
• Conducting cognitive evaluation
• Arrange safety monitoring devices and systems
• Direction with depression and mental health management
• Facilitate Healthcare Advance Directives
• Bill paying conservatorship
• 24-hr. emergency response

Chronic Illnesses

• Assisting with navigating the multiple aspects of the healthcare system
• Education around new diagnosis
• Insurance, disability, choice, disability medication
• New cancer diagnosis
• Complications with MS, ALS
• Cardiac surgery/treatment

Insurance Support and Assistance

• Assisting with denials and appeals
• Negotiating invoices
• Applications/questions
• New cancer diagnosis
• Medicare/Medicaid
• VA benefits

Emergency Situations

• Assistance with hospital discharge planning
• Liaison with hospital staff
• Applications/questions
• Arrange and oversee homecare providers
• Explore second opinions

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